Frequently Asked Questions
Got questions about our home cleaning service? Check out our answers to learn everything you need to know.
Contacting The Mop Masters Cleaning is easy. Schedule a home cleaning service through our online booking platform or by calling us.
Typically, we can accommodate you at short notice. Please give us a call and ask about our same-day cleaning service
It depends on the size of the job. We typically send just one, but for larger house cleaning jobs we may send two professional cleaners.
You sure can. Simply log into the online portal and follow the prompts to cancel your cleaning. Cancel the clean before 5PM the day before your clean to avoid the $40 cancellation fee.
Absolutely. The Mop Masters is fully bonded and insured.
We’re up to almost any task but we can’t clean homes with biohazards, such as animal waste and insect/rodent cleanup, for safety and protection purposes. We don’t offer wet wiping light bulbs, resurfacing/waxing/refinishing of floors, large furniture moving or large scale trash disposal. Lastly, we’re not able to clean high places because our cleaners do not bring ladders with them.
Simply put, if you are not 100% satisfied with your home cleaning, we’ll happily send a cleaner back to your house to make it right at no additional cost.
The Mop Masters proudly serves an extensive list of cities and communities. Please feel free to check our Locations Page for a full list of the areas we service. Or you can also call us to get assistance from our friendly team members.
Redeeming a gift voucher is easy. You’ll be able to enter your code upon checkout and the discount will be applied automatically.
You can refer your friend by having them mention your full name and use the discount code FRIEND50 at the time of booking; for each person you refer that books a one-time service, you will receive a $50 Amazon gift card and the new customer will get $50 off their first booking, while for each person you refer that books a recurring service, you will receive a $200 Amazon gift card and the new customer will get $50 off their first booking. The gift cards will be sent to the email address we have on file for you after the new customer’s first booking is complete (for one-time bookings) or after their second booking is complete (for regular services). Please note that this referral system is only eligible for existing customers who have completed at least one booking and cannot be used to refer households or families that have used our services in the past.
At The Mop Masters, all of our house cleaners are highly professional and experienced. They all receive top ratings and undergo a very strict vetting process and background check before they are onboarded.
Tipping is not required but you are certainly welcome to do so.
Generally, cleaning costs are based on the number of rooms. We offer discounts for recurring home cleaning services. Go to our Book Now page to get an instant quote for free.
To ensure your satisfaction, we process the payment the day after your scheduled cleaning service. A hold is place on your card the night before the clean to verify funds, this is not a charge.
We make payment quick and easy. You can use your debit or credit card via our secure Stripe payment system, with 256 bit protocol and full extended validation SSL security.
A deep cleaning service is a more intensive clean highly recommended to new customers and/or those who haven’t had their homes cleaned in the last few months.
A move-in or move-out cleaning is a special type of house cleaning service done before you move into a new home or after you move out from a property.
Some of our local house cleaners are very popular and are not available at times. However, we will do our very best to send you the same cleaner for each cleaning.
Note that you do not have to be home at the time of your cleaning, so please feel free to make plans for that time period. We can arrange safe, secure access to your home.